Get in touch: 1-877-872-9909
USA Jewels guarantees every purchase you make with us. Our products are of the highest quality, and we are confident that upon receipt of your merchandise you will find that it matches your expectations. However, if for any reason you are not completely satisfied with your merchandise, you can return it to us within thirty day (30) days of delivery for a full refund of the purchase price (shipping, insurance and handling charges are not refundable.)
Preparation time is usually two to three business days for diamond earrings, pendants and rings. Diamond tennis bracelets normally take three to five business days. Every item is marked on its product page with an estimated preparation time of that item. We normally beat our estimated times. In the case where there are circumstances which prevent us from meeting this deadline, you will be notified. This rarely occurs. Once we complete your order, we will ship it to you with the shipping option you choose.
Follow these steps to ensure a prompt return.
Send an email to returns@usajewels.com. The email should include your invoice number, a description of the item(s) you wish to return, a telephone number to conact you and finally the reason for your return.
A confirmation code will be sent to you when this information is obtained. No merchandise will be processed by USA Jewels without a confirmation number.
USAJ Services
201 South East 15 Terrace Suite 103ADeerfield Beach Florida 33441
Send the package by registered mail. Insure the item for the full amount of the invoice, including shipping. This is the safest way to ship high-value items. Do not ship by FedEx or UPS.
Once the item reaches USA Jewels premises, please allow one full day for our professionals to send you a confirmation return code. The return code assures your return to made efficiently and effectively. Delays can occur due to lack of return code or failure to include the Grading Analysis report if purchased.
Our Jewelry professionals will then undergo a thorough inspection of all returned item. Please allow 2-4 business day for our team to complete the inspection. Items must be returned in the original shipped package and the same condition as they were sent. Damaged goods due to client negligence will not be accepted. Any returned item must be undamaged and unused.
After thorough inspection has been made on all returned items, we will refund you the full cost of the item excluding the shipping, handling and insurance.
Please Note: The standard non-refundable shipping and insurance charge for U.S Priority mail is $10.00 to $15.00 based on the value of your purchase. The standard non-refundable shipping and insurance charge for Fed Ex overnight is $25.00.
