We stand behind every piece of jewelry we sell. If you are not completely satisfied with your purchase, return it within 30 days of delivery for a full refund of the purchase price. No questions asked.
Send an email to [email protected] with your invoice number, the item(s) you wish to return, a phone number, and the reason for your return.
We will reply with a confirmation code. This code is required for all returns — no merchandise will be processed without it.
Send the item by registered mail insured for the full invoice amount. Include the confirmation code. Do not ship via FedEx or UPS.
Our team will inspect the item within 2–4 business days. Once approved, you will receive a full refund of the purchase price to your original payment method.
USAJ Services 201 South East 15th Terrace, Suite 103A Deerfield Beach, Florida 33441 [email protected] • 1-877-872-9909
Any purchase returned within 30 days of delivery in its original condition and packaging qualifies for a full refund of the purchase price. Items must be undamaged and unused. If a Grading Analysis report was included, it must be returned with the item.
Shipping, insurance, and handling charges are not refundable. The standard non-refundable shipping and insurance charge is $10.00–$15.00 for U.S. Priority Mail and $25.00 for FedEx overnight, based on the value of your purchase.
Once your item arrives at our facility, allow one business day for us to confirm receipt and 2–4 business days for our jewelry professionals to complete the inspection. After approval, your refund will be processed to your original payment method.
Every order from USA Jewels ships free with full insurance via U.S. Priority Mail or FedEx. Most items ship within 2–3 business days. Diamond tennis bracelets typically take 3–5 business days. You will receive a tracking number by email on the day of shipment. Estimated preparation times are listed on each product page.
Related policies: Shipping Policy • Lifetime Diamond Upgrade • FAQ • Contact Us
Signature Packaging
Every piece ships in our signature USA Jewels packaging — and your 30-day money-back guarantee begins the day it arrives. If it's not perfect, send it back in the same elegant box it came in. No questions asked.
Every purchase is backed by our 30-day money-back guarantee, free insured shipping, and lifetime diamond upgrade. Shop risk-free.