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Family-Owned Since 1999 Free Insured Shipping Certified Natural Diamonds 30-Day Money-Back Guarantee ★★★★★ Rated 4.8/5 by Our Customers

Frequently Asked Questions

Find answers about diamonds, engagement rings, earrings, pendants, bracelets, gold chains, shipping, returns, and jewelry care. Can't find what you're looking for? Our experts are here to help.

Diamond Questions Shipping and Handling Appraisal Reports Engagement Rings & Wedding Bands Diamond Earrings Diamond Necklaces & Pendants Diamond Bracelets Gold Chains Jewelry Care

Diamond Questions

All you need to know about diamonds.

How do I know what diamond quality to choose?

The better the diamond quality the more it costs. It's as simple as that. You can't go wrong with any of our diamond qualities.

If you're looking for the best clarity and color, select our "Collectors Diamond Quality". If diamond color is not a priority for you and you still want to maintain excellent clarity choose our "Fine Diamond quality". It has the same clarity as our "Prestige Diamond Quality" but its color is a little more visible.

If you're on a tight budget, make a purchase from our "Popular" or "Regular" diamond quality. When shopping on a budget we recommend selecting a smaller diamond size and choosing a higher diamond quality for a better value.

For example, instead of choosing a 1/2 ct. T.W Fine quality, buy a 3/8 ct T.W Prestige instead. This trick can especially save you some money when looking for the more popular diamond total weight sizes.

In any regard, you can always upgrade your diamonds at a later time. That's one advantage of making a purchase at USAJewels. Below are our different qualities explained further in detail.

Why is diamond clarity so important?

Diamond clarity is important in choosing a diamond because without good clarity the diamond jewelry tends to look like salt.

The diamond may have good color but without good clarity the diamond just looks dead. You want the diamond to be full of life from the crown to the tip.

Why is diamond color so important?

Color can be seen from a great distance in a piece of diamond jewelry. This is especially true when the setting is either white gold or platinum.

While choosing a whiter metal we highly recommend choosing a better color if it fits your budget. A better color in a diamond means the stone is more on the white side than the yellow.

If your budget doesn't permit this than we recommend going with the yellow gold setting as the metal will mask the color of the diamond. Either way there isn't monumental difference unless you go from D color to F color.

Our "Prestige" and our "Popular" qualities have the same grade of color while our "Fine" and "Regular" quality also share the same color. The difference lies in the clarity.

Learn more: Diamond Buying GuideDiamond CertificationDiamond Pricing


Shipping and Handling

Questions you may have.

Can I ship a purchase to an address other than the credit card billing address?

Yes, you can. In this case however, we will contact you to confirm your order and make sure you have authorized the purchase.

In the case where we cannot contact you, we will ask your credit card company to contact you to receive proper authorization of the purchase.

When will my order ship?

On the product page of each item, you can find the time it takes for USA Jewels to process your order. Most purchases ship within two to three days after you place an order.

During this time, USA Jewels is verifying proper authorization of the purchase as well as preparing an appraisal report, in your name, for the item purchased.

On the day of shipping, USA Jewels will email you with tracking number of the shipment so you can track your order for yourself.

What are the telephone numbers of FedEx tracking and U.S Priority mail?

The current telephone number of Fed Ex tracking is 1 800 463-3339. The current telephone number of the U.S Priority mail tracking system is 1 800 222-1811

What do I do if I have not received my purchase in a timely manner?

All of our orders are tracked by a customer representative.

If you have not received an email with the postal tracking number and you are concerned that you will not receive your purchase on time, please send an email to [email protected] and a USAJewels representative will contact you with the status of your order.

I want to send a gift, what options do you have available?

Most of our jewelry orders have been gifts to loved ones so we do everything in our power to make sure he or she is completely satisfied with their product when received.

We offer complementary gift packaging and gift receipts with all our purchases. Engraving is also another option available for all gifts.

Please place special instructions on your order checkout page if desired.

Learn more: Shipping PolicyReturn PolicySpecial Orders


Appraisal Reports

Understanding appraisal reports.

How do I know what the report says is really what I bought?

This question we answer every day. USA Jewels has over twenty-five years of diamond experience and has been manufacturing diamond jewelry for over fifteen years.

Our best answer to this question is for our customers to see for themselves. Take your purchase to a retail jewelry store and compare your purchase to a similar piece of jewelry in the store.

You will find that you paid much less than the price the retail jewelry store can offer you. Several of our customers have said that they have taken their purchases to jewelers and they have told our customers that they could not sell the same item at the price they paid at USA Jewels.

This is really not surprising to us since we actually sell the same item here at USA Jewels to those jewelry stores.

For diamond purchases of one carat T.W or more we suggest paying the extra money for a GIA, IGI or EGL certification report. It is an excellent way to verify the value of the stone you are purchasing and knowing exactly all the specifics of your diamond.

You should invest in this report especially if your purchase is an investment or if you plan on selling your diamond jewelry in the future.

Learn more: Appraisal ServicesDiamond Certification Guide


Engagement Rings & Wedding Bands

Choosing the perfect ring.

How much should I spend on an engagement ring?

There is no rule that says you need to spend a specific amount or a certain number of months' salary. The right budget is whatever you are comfortable with. What matters most is the quality and beauty of the ring, not a price tag. Because every engagement ring at USA Jewels is customizable—you choose the diamond quality, carat weight, and metal—you can build a stunning ring at virtually any budget. A well-cut 0.50-carat diamond in a beautiful setting can be just as meaningful and eye-catching as a larger stone.

What is the most popular engagement ring style?

The round brilliant solitaire is the most popular engagement ring style overall—it is timeless, universally flattering, and maximizes the diamond's sparkle. Halo settings are a very close second because they add extra brilliance and make the center diamond appear larger. Three-stone rings are the third most popular for their symbolic meaning (past, present, future). Ultimately, the best style is the one that matches her personal taste and the way she wears jewelry every day.

How do I find out her ring size without ruining the surprise?

The most reliable method is to borrow a ring she currently wears on her left ring finger (or a similarly sized finger) and bring it to a jeweler or trace the inside circle on paper. You can also ask a close friend or family member who may already know. If none of these options work, the average women's engagement ring size is between 5 and 7, with size 6 being the most common. We offer complimentary resizing on most engagement rings, so if the size is not perfect on proposal day, we will adjust it at no charge.

Does a halo setting make the diamond look bigger?

Yes, significantly. The frame of smaller diamonds surrounding the center stone adds visual diameter, making the center diamond appear roughly 0.25 to 0.50 carats larger than it actually is. A 0.75-carat diamond in a halo setting can rival the visual presence of a 1.00-carat solitaire. This makes halo settings an excellent choice if you want maximum visual impact at a given carat weight.

What is the difference between a wedding band and an anniversary ring?

A wedding band is exchanged during the wedding ceremony and worn daily as a symbol of the marriage. It's typically chosen to complement the engagement ring and is often simpler in design. An anniversary ring celebrates a milestone in the marriage—usually a 5th, 10th, 25th, or 50th anniversary—and tends to be more ornate, often featuring diamonds or gemstones. Many customers wear their anniversary ring alongside their wedding set, adding to the stack over the years.

What is an eternity band?

An eternity band has diamonds or gemstones set continuously around the entire circumference of the ring—no beginning and no end, which symbolizes eternal love. It's the most popular style for anniversary rings and can also serve as a wedding band. The one thing to know: full eternity bands can't be easily resized because the stones go all the way around. If your finger size might change over time, a half-eternity band—with stones across the top half and plain metal underneath—gives you the same look from the top while allowing for future resizing.

Learn more: Shop Engagement RingsWedding & Anniversary RingsMatching Bridal SetsEngagement Ring Guide


Diamond Earrings

Choosing the right pair.

What diamond size is best for stud earrings?

Most of our customers end up happiest with half-carat to one-carat total weight—that's a quarter to half a carat in each ear. It's a sweet spot: big enough to catch the light across a room, but not so large that they feel heavy after a full day. For milestone gifts like anniversaries, we often guide customers toward the 1.50 to 2.00 carat range, which really makes an impression.

What does "total carat weight" mean for stud earrings?

Total carat weight (TCW or CTW) is the combined weight of both diamonds in the pair. So a "1 carat" pair of studs has two 0.50-carat stones, not two 1-carat stones. This is industry-standard labeling, but it trips up a lot of buyers who expect each stone to be the listed weight. Always check whether the listing says "total weight" or "each." We always make this clear on our listings because it's one of the most common points of confusion in diamond jewelry.

Are screw-back or push-back earrings better for diamond studs?

For diamond studs specifically, we recommend screw-backs. They're the most secure option—the diamond literally threads onto the post, so it can't fall off accidentally. We've had customers lose push-back studs at the gym, in bed, or just during a busy day when the backing loosened without them noticing. With screw-backs, that doesn't happen. La Pousette backings are a good middle ground—they lock in place with a spring mechanism and are faster to use than screw-backs while still being much more secure than push-backs.

Are diamond earrings suitable for everyday wear?

Absolutely—diamonds are a 10 on the Mohs hardness scale, so scratching them in normal wear is essentially impossible. We see plenty of customers who put their studs in and never take them out. Huggies work well for everyday too since they hug close to the ear and won't catch on scarves or hair. The setting matters more than the stone for daily wear; just make sure the prongs are solid.

Learn more: Shop Diamond StudsAll Diamond EarringsEarring Guide


Diamond Necklaces & Pendants

Finding the right necklace or pendant.

What is the most popular diamond necklace length?

We sell more 18-inch chains than anything else—it sits just below the collarbone and looks right with almost every neckline. If you tend to wear crew necks or turtlenecks, a 16-inch length keeps the pendant visible above the fabric. For layering or a more relaxed look, 20 to 24 inches gives you that dropped, casual feel. When in doubt, we usually suggest an adjustable chain so you can dial it in yourself.

What size diamond pendant is best for everyday wear?

For everyday, a 0.25 to 0.75-carat solitaire pendant is the sweet spot for most customers. It's visible and sparkly without being so large that it feels dressy or gets in the way. A quarter-carat pendant is subtle and elegant—perfect for minimal style. A half-carat starts making more of a statement. Three-quarters of a carat and above turns heads.

What is a diamond tennis necklace?

It's a necklace where diamonds are set one after another all the way around—no gaps, just a continuous line of stones. The links are flexible so it drapes naturally around your neck. We sometimes call it an eternity necklace. The stones are usually matched in size and quality so the sparkle is even from clasp to clasp. It's one of those pieces that looks stunning whether you're dressing up or wearing a simple black top.

Should I buy the pendant and chain together or separately?

We recommend buying them together when possible, because the chain and pendant need to be proportional. A delicate chain with a heavy pendant will wear unevenly and can break. A thick chain with a small pendant looks unbalanced. When you buy a matched set, we've already considered the weight and scale. That said, buying separately gives you flexibility—you can upgrade the chain later or swap chains to change the look.

Learn more: Diamond Solitaire PendantsAll Diamond PendantsDiamond NecklacesNecklace Length Guide


Diamond Bracelets

Tennis bracelets and beyond.

What is a good carat weight for a diamond tennis bracelet?

It depends on the look you're going for and how you plan to wear it. A 2–4 carat total weight bracelet gives you a subtle, everyday sparkle that's appropriate anywhere—office, dinner, errands. A 5–8 carat bracelet is noticeably more brilliant and makes more of a statement. Anything above 8 carats is real wow factor. We tell customers to try on a few different weights because photos don't capture how these look on an actual wrist.

How should a diamond bracelet fit?

A tennis bracelet should slide about a finger's width up and down your wrist when you move your hand. Too tight and it's uncomfortable and puts stress on the clasp; too loose and it flops around and risks catching on things. Most women's tennis bracelets run 7 to 7.5 inches. We measure every customer's wrist in store, and for online orders we always recommend measuring with a flexible tape and adding about half an inch.

Are diamond bracelets durable enough for everyday wear?

A well-made tennis bracelet is absolutely built for daily wear—that's what most of our customers buy them for. The key is the setting and construction. Look for bracelets with secure clasps that have a safety latch or figure-eight lock, and settings that hold each stone firmly. We recommend bezel or channel settings for daily wear since there are no prongs to catch on clothing.

What's the difference between a lab-created and natural diamond bracelet?

Chemically and visually, they're identical—same crystal structure, same hardness, same sparkle. The difference is origin and price. Lab-created diamonds are grown in a controlled environment, which makes them significantly less expensive. For a tennis bracelet where you're buying 30 or 40 stones, that price difference adds up fast. Natural diamonds hold their value better over time if resale matters to you. We carry both options.

Learn more: Shop Tennis BraceletsAll Diamond BraceletsBracelet Guide


Gold Chains

Finding the right chain.

What width gold chain should I choose?

It depends on the look you're going for and who's wearing it. For women, 1–3 mm is the most popular range—delicate enough to layer or wear with a small pendant, but still visible on its own. For men, 4–6 mm is the everyday sweet spot—noticeable without being over the top. At 7 mm and above, you're in statement territory. One thing we always tell customers: width and length work together. A 2 mm chain at 24 inches can look stringy, while a 6 mm chain at 18 inches can feel a bit stubby.

Should I get a solid or hollow gold chain?

If your budget allows, go solid. A solid gold chain is gold all the way through—it's heavier, significantly stronger, and will last you decades of daily wear without losing its shape. It also holds its resale value better because there's more gold in it. Hollow chains are lighter and cost less for the same width, which makes them attractive if you want a bigger look at a lower price. The trade-off is durability—hollow links can dent, crush, or kink if they catch on something or take a hard bump.

Can I hang a pendant on any gold chain?

Most chain styles work with pendants, but some are better suited than others. Box chains and cable chains are the traditional pendant carriers—the links are strong, the profile is clean, and the pendant slides freely. Curb and figaro chains also work well. Rope chains can hold a pendant, but the textured surface can sometimes catch on the bail. Herringbone chains are generally not recommended for pendants because the flat, ribbon-like construction can kink under weight. The most important thing is matching the chain width to the pendant weight.

What is the best chain length for everyday wear?

For most women, 18 inches is the sweet spot—it sits right at the collarbone and works with almost any neckline. For most men, 20 inches is the everyday standard. If you plan to add a pendant, add 2 inches to your preferred bare-chain length so the pendant has room to hang properly. For layering, you want at least 2 inches of separation between chains so they don't tangle.

Learn more: Shop All ChainsMen's Gold ChainsChain Style GuideGold Guide


Jewelry Care

Keeping your jewelry beautiful.

How should I clean my diamond jewelry?

Warm water, a drop of mild dish soap, and a soft toothbrush—that's all you need. Let the piece soak for 10 to 15 minutes, then gently brush around and behind each diamond where lotion, soap, and oils tend to build up. Rinse under running water and pat dry. We recommend doing this every couple of weeks because buildup behind the stones is the number one reason jewelry loses its sparkle. Avoid ultrasonic cleaners at home unless you're sure all the stones are secure.

How do I take care of my gold chain?

Gold is a low-maintenance metal, which is one of the reasons people love it. For regular cleaning, soak the chain in warm water with a drop of mild dish soap for 10 to 15 minutes. Use a soft-bristle toothbrush to gently work into the links. Take it off before swimming—chlorine in pools and hot tubs attacks the alloy metals in gold over time. Remove it before the gym, heavy yard work, or anything that involves chemicals. Store it flat or hanging, not balled up in a drawer where it can tangle and kink.

What is the difference between 14K gold, 18K gold, and platinum?

14K gold is 58.5% pure gold, making it the hardest and most scratch-resistant gold option—ideal for everyday wear. 18K gold is 75% pure gold with a richer color and slightly heavier feel, but it is a touch softer. Platinum is the most durable precious metal, naturally white, never needs replating, and is hypoallergenic. Platinum is the premium choice for engagement rings and wedding bands because of its strength and permanence. All three are excellent options—14K for maximum durability and value, 18K for richer gold color, and platinum for the finest quality and longevity.

Learn more: Complete Jewelry Care GuideMetals GuideUpgrade Policy

Still Have Questions?

Our jewelry experts are happy to help with any question about diamonds, custom jewelry, sizing, or anything else. Reach out anytime.

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