Can I ship a purchase to an address other than the credit card billing address?
The better the diamond quality the more it costs. It's as simple as that. You can't go wrong with any of our diamond qualities. But if you're looking for the best clarity and color, select our "Collectors Diamond Quality". If diamond color is not a priority for you and you still want to maintain excellent clarity choose our "Fine Diamond quality". It has the same clarity as our "Prestige Diamond Quality" but its color is a little more visible. If you're on a tight budget, make a purchase from our "Popular" or "Regular" diamond quality. When shopping on a budget we recommend selecting a smaller diamond size and choosing a higher diamond quality for a better value. For example, instead of choosing a 1/2 ct. T.W Fine quality, buy a 3/8 ct T.W Prestige instead. This trick can especially save you some money when looking for the more popular diamond total weight sizes. In any regard, you can always upgrade your diamonds at a later time. That's one advantage of making a purchase at USAJewels. Below are our different qualities explained further in detail.
When will my order ship?
On the product page of each item, you can find the time it takes for USA Jewels to process your order. Most purchases ship within two to three days after you place an order. During this time, USA Jewels is verifying proper authorization of the purchase as well as preparing an appraisal report, in your name, for the item purchased. On the day of shipping, USA Jewels will email you with tracking number of the shipment so you can track your order for yourself.
What are the telephone numbers of Fed Ex tracking and U.S Priority mail?
The current telephone number of Fed Ex tracking is 1 800 463-3339. The current telephone number of the U.S Priority mail tracking system is 1 800 222-1811
What do I do if I have not received my purchase in a timely manner?
All of our orders are tracked by a customer representative. If you have not received an email with the postal tracking number and you are concerned that you will not receive your purchase on time, please send an email to contact@usajewels and a USAJewels representative will contact you with the status of your order.
I want to send a gift, what options do you have available?
Most of our jewelry orders have been gifts to loved ones so we do everything in our power to make sure he or she is completely satisfied with their product when received. We offer complementary gift packaging and gift receipts with all our purchases. Engraving is also another option available for all gifts. Please place special instructions on your order checkout page if desired.