Choosing a Diamond

The Appraisal Report

Shipping and Handling Information

Upgrade Policy

30 Day returns

USA Jewels Appraisal Report

Q. How do I know what the report says is really what I bought?

This question we answer every day. USAJewels parent company is a diamond importer, Al-Diam. Al-Diam has over twenty-five years of diamond experience and has been manufacturing diamond jewelry for over fifteen years.

Our best answer to this question is for our customers to see for themselves. Take your purchase to a retail jewelry store and compare your purchase to a similiar piece of jewelry in the store. You will find that you paid much less than the price the retail jewelry store can offer you. Several of our customers have said that they have taken their purchases to jewelers and they have told our customers that they could not sell the same item at the price they paid at USAJewels. This is really not surprising to us since we actually sell the same item here at USAJewels to the jewelry stores.

For diamond purchases of one carat T.W or more we suggest paying the extra money for an I.G.I appraisal report. You should invest in this report especially if your purchase is an envestment or if you plan on selling your diamond jewelry in the future.

Q. Can I use the USAJewels appraisal report to insure my jewelry?

Yes. Most Insurance companies will accept this report

Shipping and Handling

Q. Can I ship a purchase to an address other than the credit card billing address?

Yes, you can. In this case however, we will contact you to confirm your order and make sure you have authorized the purchase. In the case where we can not contact you we will ask your credit card company to contact you to receive proper authorization of the purchase

Q.When will my order ship?

On the product page of each item, you can find the time it takes for USAJewels to process your order. Most purchases ship within two to three days after you place an order. During this time, USAJewels is verifying proper authorization of the purchase as well as preparing an appraisal report,. in your name, for the item purchased. On the day of shipping, USAJewels will email you with tracking number of the shipment so you can track your order for yourself.

Q. What are the telephone numbers of Fed Ex tracking and U.S Priority mail?

The current telephone number of Fed Ex tracking is 1 800 463-3339. The current telephone number of the U.S Priority mail tracking system is 1 800 222-1811

Q. What do I do if I have not received my purchase in a timely manner?

All of our orders are tracked by a customer representative. If you have not received an email with the postal tracking number and you are concerned that you will not receive your purchase on time, please send an email to contact@usajewels and a USAJewels representative will contact you with the status of your order.

Diamond Upgrade Policy

Q. How long does the diamond upgrade policy apply?

For as long as you own your diamond jewelry

Q. How do I contact USAJewels to upgrade my jewelry purchase?

Check our diamond upgrade policy for complete instructions

Returning your Purchase

Q. How long does is take for USAJewels to process a return?

If you decide for any reason to return your purchase (within twenty-one days after receiving your purchase) a return generally takes three to five business days once we receive the item in the mail.